Xprocess: Proactive alerts for real-time issue tracking
Welcome to the second part of Xprocess article series where we will focus our attention on setting proactive alerts. As you know by now, Xprocess is our fully managed, adaptive business process monitoring platform. To refresh your knowledge on how to create your own metrics and define key performance indicators to help you quantify the level of attainment of your business objectives and targets, read our previous article in the series.
With 24/7 monitoring of your applications and business processes, Xprocess will automatically alert you and provide quick identification of root cause when any anomalies occur, allowing you to minimize downtime and focus on delivering business value. Setting up alerts will help you monitor data quality and the data acquisition process, bringing proactive monitoring and quick resolution.
As discussed in the first article on metrics, Xprocess helps you define attributes for your systems using custom metrics, and a healthy baseline for those attributes using rules. Metrics are sent through secure protocols to Xprocess using the open source agent or via integrated proprietary applications. Once you set up the rules engine, these will trigger alerts whenever measures and tasks are failing to function as expected.
As a simple example of alert configuration for a fixed element, you can configure one for when a threshold of a certain metric is based on a static value. If that threshold is breached, for example if metrics are not sent or numbers are lower than the threshold set, an alert will be triggered.
For more complex requests, where one metric is dependent on the previous one and hence contextual, alerts can be defined in a relative, rather than absolute way.
Rules and alerts can also be configured to notify the business when an error occurs, for example when a metric with data is received without error but the data quality is incomplete, helping you monitor the quality of your data.
Within Xprocess you can use default alerts or create your own, which can be configured as Dashboard colour, desktop pop-up or in the form of e-mail reports. E-mail alerts can also be customized to be sent to specific teams within the business and categorised by priority and colour codes.
Stay tuned to read our next article where we show you how to create custom dashboards and comprehensive reporting views. In the meantime, if you’d like to enquire about Xprocess please contact us. We’d love to hear from you!